We may share your data with:
• Service Providers: Partners or platforms that facilitate bookings or technical services.
• Legal Authorities: When required to comply with the law or protect rights.
• Business Transfers: If Visit Drakensberg is involved in a merger or acquisition.
Third-party service providers are obligated to protect your information and use it solely for the intended purpose.
Privacy Policy
HOW WE KEEP YOU SAFE.
At Visit Drakensberg, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website visitdrakensberg.com
What Information We Collect
We collect information from you when you:
1. Make a booking or inquiry
2. Subscribe to our newsletter
3. Fill out a contact form
4. Participate in a survey or contest
The information we collect may include:
- Name
- Email address
- Phone number
- Address
- Payment information (for bookings)
- Hiking preferences and interests
How We Use Your Information
We use your information to:
1. Process bookings and payments
2. Respond to inquiries and requests
3. Send newsletters and promotional emails
4. Improve our website and services
5. Conduct market research and analysis
How We Protect Your Information
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
1. Encryption of sensitive data
2. Secure socket layer (SSL) technology
3. Regular software updates and security patches..
4. Restricted access to authorized personnel.
Sharing Your Information
We may share your information with:
1. Third-party service providers (e.g., payment processors)
2. Partner businesses (e.g., accommodation providers)
3. Government agencies (for regulatory compliance)
We will not sell, rent, or lease your information to third parties.
Your Rights
You have the right to:
1. Access and correct your personal data
2. Opt-out of receiving promotional emails.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page, and we will notify you by email if necessary.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at info visitdrakensberg.com or +27 36 514 0220.
By using our website, you consent to the collection, use, and protection of your information as described in this privacy policy.
Last Updated: December, 2024.
1. Information We Collect
We collect both personal and non-personal information to provide an optimal user experience.
a. Personal Information
This includes data you voluntarily provide:
• Full Name
• Contact Details (Email, Phone Number)
• Address or Location Information
• Booking Information (e.g., dates, preferences)
• Payment Details (when applicable)
b. Non-Personal Information
Automatically collected data when you visit our website:
• IP Address
• Browser Type and Version
• Device Type
• Pages Viewed and Duration
• Referring Website
We use cookies and similar tracking technologies to improve user experience and analyze website traffic. You can disable cookies in your browser settings.
2. How We Use Your Information
We use the information collected to:
• Facilitate bookings and provide requested services.
• Improve and personalize your user experience.
• Communicate with you (e.g., updates, newsletters, promotional offers).
• Respond to inquiries, feedback, or complaints.
• Ensure website functionality and security.
• Comply with legal obligations.
We do not sell your personal information to third parties.
3. Legal Basis for Processing (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), we process your data under the following legal bases:
• Contractual Necessity: To fulfill a contract, such as processing bookings.
• Legitimate Interests: For improving services and user experience.
• Legal Obligations: To comply with laws and regulations.
• Consent: When you explicitly agree to receive communications or allow cookies.
4. Sharing Your Information
We may share your data with:
• Service Providers: Partners or platforms that facilitate bookings or technical services.
• Legal Authorities: When required to comply with the law or protect rights.
• Business Transfers: If Visit Drakensberg is involved in a merger or acquisition.
Third-party service providers are obligated to protect your information and use it solely for the intended purpose.